FAQs

How can I contact DrBo.com?

You can call us at 1-844-910-DRBO (3726) or email us at info@drbo.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I've placed my order?

You will receive an e-mail with your receipt confirmation.

How are products delivered to me?

Orders are mostly delivered via UPS. Health Partner Saunas are delivered by a freight company. Please see the shipping section in our Terms and Conditions for more info.

What is your refund or exchange policy?

Return Policy Terms and Conditions

Returns
In order to return an item, you must first call us at (844) 910-DRBO (3726). At DrBo.com we want you to be completely happy and satisfied with your purchase. We believe strongly in our products and their quality. However, if for any reason you are not satisfied, you can return or exchange any unopened merchandise within 30 days of the original purchase date, you must have a valid receipt, invoice or order number dated within 30 days or less from the original purchase date, then you will receive a full refund less shipping. Please include the original packing slip and indicate the reason for the return. All purchases will be refunded back to the original credit card that the merchandise was purchased.

Return Address:
Wagner Healthcare
910 Broadway Suite 112
Santa Monica, CA 90401


Exchange
If exchanging a product the customer is responsible for paying any difference in value between the exchanged product(s). Any difference owed by DrBo.com will be issued in the form of a Store Credit. The customer will also be responsible for paying the postage fee to resend the product.

Feel free to contact us at 1-844-910-3726 or at info@drbo.com with any additional questions regarding our policy.
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We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.

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